Return window: You may request a return within 30 days of delivery.
Condition: Items must be unused, in their original packaging, and in resalable condition. For hygiene and safety reasons, certain items may not be eligible for return [e.g., opened personal-care or food items].
How to start a return: Email support@nexvoragroupus.com with your order number and reason for return. We'll send you instructions.
Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Return shipping: Customers are responsible for return shipping costs, except when the item is defective, damaged, or incorrect, in which case we cover it.
Damaged or wrong items: If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we'll make it right.